After almost 10 years, what have I learned… can never stop learning!

January 30, 2020
Brenda Eisenschenk

I’ve written blogs about how to do this or how we can save you time and money by letting us manage your wireless telecom hoping you’d take something away from us that would be either helpful or an “Ah ha” moment for you. Well education is a two-way street, and the time has come to thank you for constantly helping me learn as well.

I had the idea for this blog while struggling to stay awake after being up since 6 am on Sunday (Thanks to our fur baby Lucy). I’m normally an early bird, but seriously I wish she would sleep in on weekends.

While I debated doing blog work or trying to get a few more minutes of sleep, I thought of so many clients that are up before 5am getting things ready for their team. I admire that.

I thought about all the people who have helped me learn how to do my OWN job better.

This blog took shape as I took some time to reflect on some of these things, and here are 5 things I’ve learned from our clients.

  1. Motivation

I think this one is obvious. I’m inspired by people who choose to wake up and show up when it’s hard. Clients who choose to work early hours/long hours in order to get things ready for their team are amazing.

I’m also motivated by clients who push themselves. I thought I knew Apple products but recently met someone that put my knowledge to shame. He knew so much and was willing to share his expertise with me. I learned appreciation.

  1. Perfection isn’t the goal

Perfection can’t be done. I know we all strive to be error free, but mistakes happen. Everyone makes mistakes, it’s how you deal with them and correct them that matters.

An example comes to mind, we had a client that was overcharged due to a theft abroad. He could have yelled and screamed to get the charges reversed. Well, it’s not always that easy. We invested countless hours on the phone with the provider trying to get it resolved. We did get it resolved but it took over 2 months. He handled the situation with poise and grace. I learned patience and tolerance.

  1. It’s ok to take time off

We all need to recharge to be at our peak. In 10 years of being in business, I had never taken an extended vacation. Well, with good help, it’s ok to hand over the reigns to your team. Thanks to so many people, my wife and I were able to take 12 days off. I learned to trust.

  1. Challenge yourself

I’m generally pretty good about pushing myself. I try to find ways to challenge myself, whether it’s through better process flow, pre-planning, delegation, etc. I’m impressed by clients who constantly strive to make a better workplace.  I believe that you must push yourself outside your comfort zone to get results. I learned foresight and tenacity.

  1. Friendship

Our early days in business were a little rough and I didn’t have a great connection to some of our clients. I would show up, make polite conversation, do my job, and leave. Most people are not aware that I am painfully shy. Yep, true!

With help and hard work, I now love being able to connect with people, learn new things, and establish relationships that go beyond just helping them. I learned value and appreciation.

I know I can say I have become friends with all of our clients and how could things get any better than that?

Happy 2020 to you all. Our industry continues to offer new and exciting technology every day. Let’s all learn something new together! Thank you for being the best part of our business!

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