Businesses today are inundated with software apps that are downloaded on laptops, desktops, tablets and smartphones. Do they help your business grow and succeed? How many apps does you work us on a daily basis? Do you collaborate on projects with Microsoft Teams, Google workspace, or Slack? Do you have meetings in Zoom, Webex, or …

Cell Phone Service Buying Guide 101   Do you just wish all the small print would be eliminated and the mobile device carriers would tell you honestly what they have to offer? Me too! No hidden terms or conditions! I mean, who really reads the small print? The world of wireless for most consumers continues …

How many of you have gotten a notification of a “Security Incident/Breach” from a business or organization? A few weeks ago, I was notified by LastPass that there was a “Recent Security Incident”.  UGH!  For those that may not know what LastPass is, it is a secure password management software to manage all the multitudes …

I’m sure you’ve noticed supply chain issues and slow deliveries in almost every aspect of your life over the past couple of years. The technology world has been affected just like every other industry. Product is back-ordered anywhere from 10-30 days.   In a rather uncharacteristic move this weekend, Apple issued a short press release update validating …

You have asked, and we have listened! We are pleased to introduce Ben Thoele, as our Solutions Engineer, the newest member of our team at InteleCONNECT. What is Solution Engineering and why does adding Ben to our team help your business? In today’s every changing world of information technology, there are many components to sift …

Do You Know What Your Customers Experience Looks Like? I recently navigated through the IVR(interactive voice response) auto attendant for one of our clients. I was routed to the proper department rep to handle my client’s issue (maybe it was because I said “AGENT” several times quite loudly on the phone as if the volume …

As I write this, the sun is coming up over the lake and casting a beautiful reflection on the water.  One of my happy places to be in the mornings. Just as the water reflects all the colors of the sun and sky, I too reflect on the 15 year anniversary of InteleCONNECT that we …

If there’s something weird, and it don’t look good….. If you ever had an issue with a telecom provider, this blog is going to hit home. Back in the early days of wireless, if you sold it, you serviced it. Oh, the “Good old days”. I’ve been in this industry over 22 years, and it …

Can you think of that person who enters the room and takes charge?  We were in a meeting this week when I heard a story about someone who was tired of not knowing who to send people to on a project.  They were constantly getting shuffled around.  So, they took charge!  They created a list, …

My blogs often talk about all the cool technology in our industry, including how 5G is going to impact us, what’s next with IoT, or why IWM is such a cool company to work with, how we can make your telecom experience painless while saving you money. Today I wanted to talk about something that …