What is the cost of your business downtime?  If the internet goes down, can your people scatter and work remote, or are they reliant on having an “in-office” connection for business operations? This has become a standard question with our clients as we are helping them understand the options they have.  For some, connecting to …

It’s hard to imagine life before cell phones, but let’s take a walk all the way back to 1910, when the telephone was a revolutionary new technology. Though landlines were invented in 1876, it wasn’t until the early 1900s that telephones started to become more commonplace. In order to appreciate where we are, we need …

The other day I was researching a product online and a chatbot popped up.  I connected to the chatbot to ask a question regarding the product.  After getting a few automated answers, I clicked on Speak to Agent from the chat and was transferred to a live human interacting back and forth with me.  This …

The wireless world is constantly evolving, and it can be hard to keep up with the newest technologies and trends. What is new in the wireless world? We’re here to help you understand the newest wireless technology trends and how they are revolutionizing the way we connect with each other. Let’s explore the latest developments …

According to a blog written by Thomson Reuter, 85% of cyber threats were caused by a human element. Not by AI or a computer glitch, but by a human.   Ironically in October of 2022, Thomson Reuter reported collecting and leaking up to 3TB of sensitive data. “We believe that it was caused by a misconfiguration …

I’m sure you are all aware of the different types of internet connections available today. DSL, cable modem, fiber, satellite and everything in between. Well, there is a new kid on the block. Fixed Wireless Access! You get what you get by where you live, right? Chances are there is not fiber in a rural …

Businesses today are inundated with software apps that are downloaded on laptops, desktops, tablets and smartphones. Do they help your business grow and succeed? How many apps does you work us on a daily basis? Do you collaborate on projects with Microsoft Teams, Google workspace, or Slack? Do you have meetings in Zoom, Webex, or …

Cell Phone Service Buying Guide 101   Do you just wish all the small print would be eliminated and the mobile device carriers would tell you honestly what they have to offer? Me too! No hidden terms or conditions! I mean, who really reads the small print? The world of wireless for most consumers continues …

How many of you have gotten a notification of a “Security Incident/Breach” from a business or organization? A few weeks ago, I was notified by LastPass that there was a “Recent Security Incident”.  UGH!  For those that may not know what LastPass is, it is a secure password management software to manage all the multitudes …

Do You Know What Your Customers Experience Looks Like? I recently navigated through the IVR(interactive voice response) auto attendant for one of our clients. I was routed to the proper department rep to handle my client’s issue (maybe it was because I said “AGENT” several times quite loudly on the phone as if the volume …