How many of you have gotten a notification of a “Security Incident/Breach” from a business or organization? A few weeks ago, I was notified by LastPass that there was a “Recent Security Incident”.  UGH!  For those that may not know what LastPass is, it is a secure password management software to manage all the multitudes …

You have asked, and we have listened! We are pleased to introduce Ben Thoele, as our Solutions Engineer, the newest member of our team at InteleCONNECT. What is Solution Engineering and why does adding Ben to our team help your business? In today’s every changing world of information technology, there are many components to sift …

Do You Know What Your Customers Experience Looks Like? I recently navigated through the IVR(interactive voice response) auto attendant for one of our clients. I was routed to the proper department rep to handle my client’s issue (maybe it was because I said “AGENT” several times quite loudly on the phone as if the volume …

People often ask me, what is it you do exactly? I thought about this for a bit and the easiest explanation is, we take away your headache. Let me dive a bit deeper. Organizations are stretched thin these days. It seems everyone has multiple jobs within the organization and are scrambling to get everything done…fast! …

As I write this, the sun is coming up over the lake and casting a beautiful reflection on the water.  One of my happy places to be in the mornings. Just as the water reflects all the colors of the sun and sky, I too reflect on the 15 year anniversary of InteleCONNECT that we …

If there’s something weird, and it don’t look good….. If you ever had an issue with a telecom provider, this blog is going to hit home. Back in the early days of wireless, if you sold it, you serviced it. Oh, the “Good old days”. I’ve been in this industry over 22 years, and it …

Can you think of that person who enters the room and takes charge?  We were in a meeting this week when I heard a story about someone who was tired of not knowing who to send people to on a project.  They were constantly getting shuffled around.  So, they took charge!  They created a list, …

My blogs often talk about all the cool technology in our industry, including how 5G is going to impact us, what’s next with IoT, or why IWM is such a cool company to work with, how we can make your telecom experience painless while saving you money. Today I wanted to talk about something that …

Ice-Fishing, The Great MN Pastime! Minnesota Fishermen are die-hards to sit out in below sub-zero temperatures to drill through the ice, drop a line and wait to see if they get a bite.  Modern technology and heated icehouses have made that sport more enjoyable over the years, but the concept is still the same.  It …

I hope you all had the most wonderful holidays season and that you are successful at staying as safe as possible. Listening to the news you hear about all the bad things happening in the world BUT if you look a little deeper, you see so much GOOD happening. It’s all in your perspective, and …