Why would I call InteleCONNECT instead of going directly to the carrier?
You can do research and call all the carriers to see what they offer, or you can make one call to InteleCONNECT and review with you options as well as our unbiased recommendations on what option will be best for your business needs.
Can InteleCONNECT help me with carriers if I don’t place the order with you?
We get paid by the carrier that you chose. You’ll get all the same pricing from us that you’d get by going directly to the carrier, plus you get our experts assistance after the sale. It costs you nothing extra to place the order through us, but if you go directly to the carrier, we aren’t your authorized agent of record and so it limits what we can do for you going forward.
Can you help me with Microsoft Office 365 or Google?
Yes, if you’d like to have a local advisor that can assist you with ordering and managing your licenses, we’d be happy to help with that, and our contacts with Microsoft are great when you need extra help and support.
How can I use the cloud for my business?
Imagine accessing your files and applications from almost any device, that is what cloud can do for your business. It can allow you to have a single sign on experience where all your business applications, collaboration tools, and security software can be accessed. Reducing the need for maintaining in-house servers or the infrastructure to support it.
What does being a communications advisor/agency/brokerage mean? How does it help my business?
Working with an advisor like InteleCONNECT allows you to make one call for help with any of your telecom/communications needs. We do the leg work to gather pricing information and options to best fit your needs. We place the orders, coordinate with all the vendors, review billing for accuracy and continue to assist you with any concerns long after the sale. We are your first call for help, and in many cases the only call you’ll need to make.
Short term vs. Long term contracts, what are the benefits of each?
Like many decisions in your business, it depends. Shorter terms can be better so you aren’t tied to technology that has become outdated. Longer terms can lock in your price for longer. Each business situation is different, and the beauty of working with InteleCONNECT as your advisor is that we understand all of this and will always recommend options that fit your individual needs, and we always treat your money as if it were our own and do what is in your best interest.
Which carrier is best for me and my business?
There is no “one size fits all” best option. Every business has different needs and working with an advisor like InteleCONNECT allows you to have unbiased experts with many years of experience looking at what you need and making recommendations that best suit your needs. We work with a multitude of national, regional and local carriers and can find an option that fits your business needs, now and in the future.
Do I need to do anything about cybersecurity?
YES! Unfortunately this is something that we should all be aware of, concerned about and prepared for in today’s world. It doesn’t have to be scary, you just need to have people who understand it and can help you choose a solution to fit your needs/concerns. InteleCONNECT can bring the experts in the industry to help you find the right solutions.
What does putting my business in the cloud mean?
For many businesses, core business applications in the cloud can achieve lower costs to you by minimizing the maintenance and upkeep. From collaboration to unified communication tools, your workers can boost their productivity. It can ultimately transform the way you do business and improve your customer’s experience.
What is VoIP/UCAAS and how does it work?
VoIP is Voice over Internet Protocol, and it means the voice calls are routed over the internet instead of through traditional voice services like analog lines or PRI. It allows you to have all the features and functionality of a very high end phone system without the expense of investing in phone systems that could be outdated quickly with the fast paced changes in the industry. It allows you and your staff to work from anywhere, at anytime and on any device you chose. It offers freedom and flexibility and often some nice cost savings too.
I need a new phone system, what are my options?
We have many options for you to choose from, and would welcome the ability to meet, ask all the questions you didn’t know you needed to know, so that we can help you make a great choice for your business needs now and into the future.
What speed/bandwidth would you recommend for my business?
Like many questions it depends on what you use the internet for, and how many people are using it. What applications are you running in the cloud, like Office 365, salesforce and others? What are downloading or do you upload large files? These and many other questions will assist our team at InteleCONNECT in helping you to find an internet solution to best fit your needs, and make sure that all your software, VoIP phones, and anything else you utilize work in the best way possible.
Why would my business need a backup internet connection?
Internet has become critical to so many businesses these days. How much would your business loose in revenue if you were down for 1 hour, 1 day, or longer? After answering this, it might be clearer as to whether or not you should have a back up internet connection. InteleCONNECT can help you find one that will fit your needs at the best price possible, so that you don’t loose business due to an outage, or natural disaster.
Who will help me if I have questions, outages or issues with my services?
One of the main reasons that businesses choose to work with InteleCONNECT as their advisor is the service AFTER the sale. If you have any questions, problems, concerns or changes that you need for your business, you can just make one phone call to us, and we’ll be there to assist until it is resolved. Now, like you, we don’t work 24/7, but we also give you the information you’ll need to contact your carrier directly in the event of an outage/emergency if you can’t reach our team, so you have the tools to get the help you need.
